Dispatcher/Scheduling/Customer Service
Big Red Services LLC Big Red Services LLC Saint Georges, DE Saint Georges, DE Full-time Full-time $14 - $18 an hour $14 - $18 an hour 1 day ago 1 day ago 1 day ago We are looking for a full time, reliable Dispatcher/Scheduler/admin person to join our team of award-winning professionals.
The position is responsible for communicating effectively between customers and technicians to schedule work orders in a timely manner.
It also includes admin work and tasks.
Big Red Services has been around since 1978 and are serving out customers with Plumbing, HVAC, Electric and Appliance repair.
If you are interested in becoming a leader in ensuring a positive customer experience, we want to speak with you about this opportunity.
Responsibilities Track incoming service calls and assign the appropriate technician to the job Coordinate service technician arrival times with customers Communicate with customers after work is completed to ensure 100% customer satisfaction Manage and update customer database with complete and accurate information Oversee service technicians daily schedules and make updates as needed Respond positively to calls from customers to understand their needs and effectively schedule work orders Provide exceptional customer service to customers Communicate clearly and efficiently with customers and technicians Qualifications Excellent customer service skills Highly self-motivated to complete tasks in a timely manner Geographical knowledge of service areas or map reading skills Ability to manage and execute multiple tasks at the same time Strong verbal skills to communicate clearly and effectively in English Communicates effectively using professional phone etiquette Exhibit a positive attitude when working with customers and technicians Previous dispatching, project management or schedule coordinating experience is a plus Hours Work schedule will consist of 8:
00 a.
m.
through 5:
00 p.
m.
Monday through Friday with some weeken/after hours opportunities As an established and growing company, we offer great benefits, including:
Paid holidays Paid vacation 401(K) and health insurance Paid hollidays Come work with an award-winning team! Job Type:
Full-time Pay:
$14-18 hour Job Type:
Full-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) Health insurance Paid time off Schedule:
Monday to Friday Ability to commute/relocate:
Saint Georges, DE 19733:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position is responsible for communicating effectively between customers and technicians to schedule work orders in a timely manner.
It also includes admin work and tasks.
Big Red Services has been around since 1978 and are serving out customers with Plumbing, HVAC, Electric and Appliance repair.
If you are interested in becoming a leader in ensuring a positive customer experience, we want to speak with you about this opportunity.
Responsibilities Track incoming service calls and assign the appropriate technician to the job Coordinate service technician arrival times with customers Communicate with customers after work is completed to ensure 100% customer satisfaction Manage and update customer database with complete and accurate information Oversee service technicians daily schedules and make updates as needed Respond positively to calls from customers to understand their needs and effectively schedule work orders Provide exceptional customer service to customers Communicate clearly and efficiently with customers and technicians Qualifications Excellent customer service skills Highly self-motivated to complete tasks in a timely manner Geographical knowledge of service areas or map reading skills Ability to manage and execute multiple tasks at the same time Strong verbal skills to communicate clearly and effectively in English Communicates effectively using professional phone etiquette Exhibit a positive attitude when working with customers and technicians Previous dispatching, project management or schedule coordinating experience is a plus Hours Work schedule will consist of 8:
00 a.
m.
through 5:
00 p.
m.
Monday through Friday with some weeken/after hours opportunities As an established and growing company, we offer great benefits, including:
Paid holidays Paid vacation 401(K) and health insurance Paid hollidays Come work with an award-winning team! Job Type:
Full-time Pay:
$14-18 hour Job Type:
Full-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) Health insurance Paid time off Schedule:
Monday to Friday Ability to commute/relocate:
Saint Georges, DE 19733:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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